At WPSOURCE, we provide digital products such as WordPress themes, plugins, templates, and downloadable website resources. Because digital products can be accessed immediately after purchase, refunds are subject to the conditions described below.

7-Day Refund Policy

We may offer a refund within 7 days of purchase when a purchased product has a significant technical issue that makes it unusable and our support team is unable to resolve the problem.

Before requesting a refund, customers must contact our support team and provide a reasonable opportunity to investigate and resolve the issue. Troubleshooting may take approximately 24–72 hours, depending on the problem.

Refund Eligibility

A refund may be considered when:

  • The purchased product is genuinely unusable.
  • The problem is directly related to the product.
  • Our support team is unable to resolve the issue.
  • You have contacted support before submitting the refund request.
  • The request is submitted within 7 days of the original purchase.
  • You provide the information reasonably required to investigate the issue.

Refund approval is determined after reviewing the specific circumstances of the request.

Situations Generally Not Eligible for Refunds

Refunds will generally not be provided for:

  • Change of mind after purchase.
  • Purchasing the wrong product.
  • Incompatibility with a particular hosting environment.
  • Conflicts with WordPress, themes, plugins, or third-party software.
  • License or activation notices associated with the original product author.
  • Limitations of demo imports, cloud services, or external author features.
  • Delays in receiving updates.
  • Changes made to a product by its original developer.
  • Failure to provide the information or access necessary for troubleshooting.
  • Lack of technical knowledge or inability to use the product.
  • Promotional, discounted, or special offer purchases where the terms state otherwise.
  • Products that were successfully downloaded and are functioning as described.

Membership & Subscription Plans

Membership plans provide access to a collection of digital products and resources. Because access to the membership library may begin immediately after purchase, membership purchases are generally non-refundable.

If your membership is recurring, you may cancel your subscription before the next billing cycle to prevent future charges.

Cancellation does not normally result in a refund for a previously completed billing period.

GPL Products & Support

WPSOURCE provides digital products intended for use under applicable GPL licensing terms. WPSOURCE is not necessarily the original developer or copyright holder of the individual products available through the platform.

Certain features provided by original developers may depend on their own servers or services. These may include:

  • Automatic updates
  • Premium license activation
  • Cloud-based imports
  • Author-only services
  • External APIs
  • Third-party integrations

The availability of such features is not guaranteed unless specifically stated on the product page.

Our support team may assist with installation, downloads, basic configuration, and reasonable troubleshooting.

Refund Processing

Once a refund has been approved:

  • Refund processing may require 7–14 business days, depending on the payment provider.
  • The time required for funds to appear in your account may vary by bank or payment method.
  • Certain payment methods may have different refund limitations.
  • Requests submitted after the applicable refund period may not be accepted.

Product Availability & Removal

Products available on WPSOURCE may occasionally be removed, replaced, updated, or temporarily unavailable because of licensing considerations, developer decisions, technical issues, or other operational reasons.

The removal or unavailability of a product does not automatically create an entitlement to a refund.

Where practical, WPSOURCE may provide an alternative version or replacement resource.

Payment Disputes

If you experience a problem with your purchase, please contact our support team before initiating a payment dispute or chargeback.

We will make reasonable efforts to investigate legitimate payment or product issues.

Fraudulent purchases, misuse of the refund system, repeated abusive claims, or fraudulent chargebacks may result in account restrictions or termination.

After a Refund

If a refund is approved, you must discontinue use of the refunded product and remove downloaded copies where applicable.

Refund approval may also result in the removal of access to the relevant product or membership resources.

Account Cancellation

Closing or deleting your WPSOURCE account does not automatically qualify you for a refund.

Refund eligibility is determined according to this Refund & Cancellation Policy and the circumstances of the original purchase.

Custom & Additional Services

Any separately purchased services, including but not limited to:

  • Website development
  • Website customization
  • Design services
  • SEO services
  • Installation services
  • Custom development
  • Technical consulting

may have separate refund terms and may be non-refundable once work has started or been delivered.

Policy Changes

WPSOURCE may update this Refund & Cancellation Policy when necessary to reflect changes in our products, services, payment systems, or legal requirements.

Any revised version will be published on this page with the updated effective date.

Contact Us

If you believe your purchase qualifies for a refund or you need assistance with an order, please contact our support team.

Email: support.wpsource@gmail.com
Website: https://wpsource.in

For additional information, please review our Terms & Conditions, Privacy Policy, and FAQs.

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